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Salesforce Certified Business Analyst certification is a valuable credential for individuals who want to work as business analysts in a Salesforce environment. Salesforce Certified Business Analyst Exam certification demonstrates proficiency in gathering requirements, designing solutions, and implementing them in a Salesforce environment. With the right preparation and training, candidates can successfully pass the certification exam and advance their careers in the Salesforce ecosystem.

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Salesforce Certified Business Analyst Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?

A. Service rep
B. Sales rep
C. Contact

Answer: B

Explanation:
The persona that should be listed in this user story is sales rep. A persona is a fictional representation of a user role or group who will benefit from a feature or functionality. It helps describe who the user is, what they want or need, and why they want or need it. The persona should be specific enough to capture the characteristics and goals of the user group, but not too specific that it excludes other potential users. The persona that should be listed in this user story is sales rep because they are the ones who want to capture the names of the contact's spouse and children to help build the relationship. Contact is not a persona that should be listed in this user story because they are not the ones who will use or benefit from this feature or functionality. They are the object of the feature or functionality, not the subject. Service rep is not a persona that should be listed in this user story because they are not the ones who want or need this feature or functionality. They may have different goals or expectations than sales reps when it comes to contact management. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stor

NEW QUESTION # 12
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

A. The sales manager can make the template user-friendly.
B. Make the template user-friendly and accessible only by members of the account team.
C. Accessible by members of the account team.

Answer: B

Explanation:
Explanation
The option that captures this requirement is "Make the template user-friendly and accessible only by members of the account team." This option clearly states what needs to be done (make the template user-friendly and accessible) and who it is for (members of the account team). The other options are either incomplete or irrelevant. Option B does not specify what needs to be done or who it is for. Option C does not specify what needs to be done or why it is important.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-requirements/understand

NEW QUESTION # 13
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

A. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
B. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
C. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.

Answer: A

Explanation:
The process of prioritizing the business backlog should be owned by the business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features. The business backlog is a list of requirements or user stories that describe the features or functionality that the business needs or wants from a project or enhancement. The business backlog should be prioritized by the business teams affected because they are the ones who have the most knowledge and interest in the business value and impact of each requirement or user story. The business backlog should also be supported by the internal technology teams who understand ways to maximize Salesforce's declarative features because they are the ones who have the most knowledge and expertise in the technical feasibility and complexity of each requirement or user story. References: https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/requirements-management

NEW QUESTION # 14
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

A. Identify top project priorities.
B. Understand the project scope.
C. Verify Lightning page loading time.

Answer: A

Explanation:
Explanation
The business analyst should use the output from the Salesforce Optimizer tool to identify top project priorities.
Salesforce Optimizer is a tool that analyzes a Salesforce org and provides recommendations and best practices for improving performance, security, usability, and maintenance. Salesforce Optimizer generates a report that highlights any issues or risks in the org, such as unused fields, inactive users, complex sharing rules, etc., as well as suggests actions for resolving them. The business analyst should use the output from the Salesforce Optimizer tool to identify top project priorities by reviewing the report and ranking or ordering the issues or risks based on their impact, urgency, dependency, or value. The business analyst should also communicate and align with the stakeholders on the project priorities and scope.
References:https://help.salesforce.com/s/articleView?id=sf.optimizer.htm&type=5

NEW QUESTION # 15
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A. Technical, operational, and regulatory impact
B. Scope, resource, and documentation impact
C. Team, budget, and timeline impact

Answer: A

Explanation:
Explanation
A business analyst should evaluate the technical, operational, and regulatory impact of the user stories to understand the risk level of the Salesforce Field Service implementation. Technical impact refers to the complexity and feasibility of implementing the user stories with Salesforce technology. Operational impact refers to the effect of the user stories on the existing business processes and workflows. Regulatory impact refers to the compliance of the user stories with the applicable laws and regulations.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/ev
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-field-service-lightning-basics

NEW QUESTION # 16
......

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Test Certified-Business-Analyst Pdf - Certified-Business-Analyst Latest Exam Tips

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Salesforce Certified Business Analyst Exam Sample Questions (Q11-Q16):

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